SOLEN SOFTWARE GROUP, INC.

Software Privacy Policy

Introduction

SOLEN SOFTWARE GROUP, INC. (“Solen,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this Software Privacy Policy (“Software Privacy Policy”). This Software Privacy Policy describes the types of information we may collect from you or that you may provide when you install, access, or use our software applications and related services (collectively, the “Service”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Software Privacy Policy applies to information we collect in the Service and in email, text, and other electronic communications sent through or in connection with the Service. It does not apply to information collected by any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Service.

Please read this Software Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it.

What information do we collect?

We collect several types of information from and about users of our Service, including:

• - Personal information that can be used to identify you as an individual, such as your name, postal address, email address, telephone number, payment information, or any other identifier by which you may be contacted online or offline (“personal information”);
• - Usage and device information that is about you but does not identify you individually, such as your IP address, browser type, operating system, device identifiers, browsing history within the Service, and information about how you interact with the Service; and
• - Information collected automatically as you navigate through the Service, including through cookies, web beacons, and similar technologies.

We collect this information:

• - Directly from you when you provide it to us (e.g., when you create an account, make a purchase, or contact support);
• - Automatically as you use the Service; and
• - From third parties, for example, our business partners or service providers.

How do we use your information? 

We use information that we collect about you or that you provide to us, including personal information, for the following purposes:

• - To provide, operate, maintain, improve, and personalize the Service and our content;
• - To process your transactions and manage your subscriptions or purchases;
• - To communicate with you, including sending you technical notices, updates, security alerts, support messages, and administrative messages;
• - To respond to your comments, questions, and requests and provide customer service;
• - To send you marketing communications and promotional offers that may be of interest to you (where permitted by law and in accordance with your preferences);
• - To monitor and analyze trends, usage, and activities in connection with the Service;
• - To detect, investigate, and prevent fraudulent transactions, security incidents, and other potentially prohibited or illegal activities;
• - To comply with legal obligations and enforce our terms of service; and
• - For any other purpose with your consent.

We may combine information collected through the Service with other information we have collected about you from other sources. The legal basis for processing your personal information includes performance of our contract with you, our legitimate interests in operating and improving our business, compliance with legal obligations, and your consent where required.

NO CHANGES (ADDITIONS OR DELETIONS) BY YOU TO THIS SOFTWARE PRIVACY POLICY WILL BE ACCEPTED BY THE COMPANY. IF YOU DO NOT AGREE TO ALL THE TERMS AND CONDITIONS OF THIS SOFTWARE PRIVACY POLICY, OR YOU DO NOT WISH YOUR PERSONAL INFORMATION TO BE USED PURSUANT TO THIS SOFTWARE PRIVACY POLICY OR THE STANDARD PRIVACY POLICY, THEN YOU SHOULD NOT USE THE SOLEN SOFTWARE GROUP SOFTWARE, AND YOU SHOULD NOT PROVIDE ANY OF YOUR PERSONAL INFORMATION TO THE COMPANY.

THIS IS A BINDING CONTRACT BETWEEN YOU AND THE COMPANY, AND YOU SHOULD DOWNLOAD AND PRINT THIS SOFTWARE PRIVACY POLICY AND THE STANDARD PRIVACY POLICY FOR YOUR RECORDS.

INFORMED CONSENT BY EUROPEAN UNION ("EU") DATA SUBJECTS UNDER THE EU'S GENERAL DATA PROTECTION REGULATION ("GDPR")

THE GDPR PROVIDES EACH EU "DATA SUBJECT" (AS SUCH TERM IS DEFINED IN THE GDPR) WITH SPECIFIC RIGHTS, INCLUDING THE RIGHT TO RECEIVE SPECIFIC NOTICES, REGARDING THEIR "PERSONAL DATA" (AS SUCH TERM IS DEFINED IN THE GDPR). THIS SOFTWARE PRIVACY POLICY HEREBY PROVIDES SUCH GDPR-REQUIRED NOTICES AND DISCLOSURES TO EACH USER THAT IS AN EU DATA SUBJECT AS FOLLOWS:

THE COMPANY IS A "CONTROLLER" OF YOUR PERSONAL DATA AS SUCH TERM IS DEFINED IN THE GDPR.

1. Overview 

At Solen, we make software and provide information services used by that software. Unlike many other firms, Solen doesn’t just collect basic user data and display generic content, but instead creates powerful analytical tools and insights using proprietary and licensed data sources.

This data includes curated editorial content as well as verified factual datasets. Our software uses all that information to deliver real-time analytics, predictive modeling, and actionable recommendations to our users.

How do we use your information? 

What that means in practice is that our software has to collect certain usage and account data so it can be securely processed by our cloud infrastructure, and to achieve this we send information about your interactions, preferences, and account activity to our servers. We also have mechanisms for user authentication and account management, payment processing (where applicable), and in-app communication or notifications.

We may combine information collected through cookies with other information we have collected about you. This helps us to update, expand, and analyze our records, identify new customers, create personalized advertising to provide services that may be of interest to you, and provide customer service. The legal basis for processing this information includes legitimate interests in operating our business, consent where required by law, and contractual necessity.

Each of these systems has been designed with our users’ privacy in mind. We understand that by allowing our software to do what we designed it to do, you place a great deal of trust in us. It’s our aim to continue to earn that trust every day.

Do we use cookies and other tracking technologies? 

Yes, we use cookies, web beacons, tracking pixels, and other tracking technologies to collect and store information. We use both session and persistent cookies on our Service. Session cookies are temporary and deleted from your device when you close your web browser. Persistent cookies remain on your device until you delete them or they expire. We categorize our cookies as strictly necessary, performance and analytics, functional, and targeting or advertising cookies.

How long do we keep your information? 

We retain information collected through cookies for different periods depending on the type of cookie and its purpose. Session cookies are automatically deleted when you close your browser. Persistent cookies remain until their expiration date or until you delete them manually. Analytics cookies are typically retained for up to 26 months. Marketing cookies may be retained for up to 24 months. We regularly review our retention periods and delete or anonymize information that is no longer necessary for the purposes for which it was collected.

How do we keep your information safe? 

We implement appropriate technical and organizational security measures to protect the information collected through cookies against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include encryption of data in transit and at rest, regular security assessments, access controls and authentication procedures, and employee training on data protection. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

What are your privacy rights? 

Depending on your location, you may have certain rights regarding cookies and the information they collect. These rights may include the ability to accept or reject cookies through browser settings, request access to information collected about you, request correction of inaccurate information, request deletion of your information, object to processing of your information, and request data portability. You can manage cookie preferences through our cookie consent banner or by adjusting your browser settings to refuse cookies entirely.

To exercise these rights, you may contact us using the information provided below. We may request verification of your identity before processing your request. Please note that disabling certain cookies may affect the functionality of our Service.

How can you contact us about this policy?

If you have questions or comments about this Privacy Policy, you may contact us by: 

• - Email: contact@solensoftwaregroup.com 
• - Mail: SOLEN SOFTWARE GROUP, INC., Attn: Privacy, 6995 South Union Park Center, Suite 340
  Salt Lake City, Utah 84047
• - Website contact form: https://solensoftwaregroup.com/contact

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the “Last Updated” date at the top of this policy and notify you through our Service or other appropriate means.

We encourage you to review this policy periodically to stay informed about how we protect your information. If you continue to use our Service after changes are made, you will be deemed to have accepted those changes.